Knowsley Medical Centre

Zero Tolerance _ Violent or abusive behaviour

We treat our patients with courtesy and respect and ask the same in return.

We ask that you treat your GP and all other practice Staff courteously – without violence, abuse or harassment.

GPs and their staff have the right to care for others without fear of being attacked or abused.

Any behaviour verbal or physical which causes staff to feel uncomfortable, embarrassed or threatened, is totally unacceptable.

The Zero Tolerance policy includes aggression or threats made in person, over the telephone or in written communication.

The practice considers threatening behaviour to be:

  • Attempted or actual, aggressive threatening physical actions made towards any member of staff
  • The use of aggressive, threatening or abusive language, (including raising of the voice, swearing, cursing, shouting) which threatens of intimidates staff.


This policy applies throughout our premises, including any car park and grounds.

It also applies to any employee or partner away from the practice but only in so far as it relates to the business of the practice.

Instances of abusive/threatening behaviour will be reported to the practice manager and recorded. We may follow this up with a formal warning letter, multiple warnings and breaches of the Zero Tolerance Policy may result in removal from the practice list.

Any instance or threat of physical abuse will be reported to the police. The offender will be removed from the premises by the police. The patient will then be removed from the practice list and the appropriate authorities will be notified so they can inform the Patient that they must register elsewhere.


Date published: 10th October, 2014
Date last updated: 22nd June, 2020