August at Knowsley Medical Centre – What We’ve Been Up To! 
August was a busy month here at Knowsley Medical Centre, and we wanted to give you a quick behind-the-scenes look at what’s been happening:
Family & Friends FeedbackA big THANK YOU to everyone who completed our survey – we’re thrilled that 87% of you would recommend us to your friends and family! Your support means the world. 
Phone CallsOur reception team handled a whopping 3,512 calls last month, helping patients with everything from booking appointments to answering important health questions. 
AppointmentsWe booked 1,797 appointments in total – covering phone consultations, sick notes, results, home visits, and care home visits.
Missed Appointments (DNAs)Sadly, 87 appointments were missed without notice. The highest number of DNAs came from the 16–45 age group (29.6%). If you can’t make it, please let us know – every appointment counts and could help someone else. 
Cancellations & Repeat AppointmentsWe had 354 cancellations and 418 patients seen more than once during the month – however, 3 patients missed multiple appointments. Please help us reduce avoidable DNAs.
ReferralsWe sent out around 97 referrals to ensure our patients got the specialist care they needed. 
Non-NHS & Admin RequestsWe also processed 26 non-NHS medical reports and managed a range of admin tasks, including emails, letter requests, online forms, and medical records. 
Thank You!We’re proud to serve our community and always working to improve your experience with us. Please remember: if you can’t attend your appointment, just give us a quick call – it helps us help others.
