- Family & Friends Feedback
A HUGE thank you to everyone who took part in our survey! 93% of you said you’d recommend us to friends and family — your support means the world! 💙 - Phone Calls
Our reception team handled an incredible 3,651 calls last month – helping patients with bookings, queries, and advice. Legends! 🙌 - Appointments
We booked 2,099 appointments in total – including phone consultations, results, home visits & care home visits. Busy, busy! 💪 - Missed Appointments (DNAs)
Unfortunately, 138 appointments were missed without notice.
The 16-45 age group (30.2%) had the highest DNAs.
If you can’t make it, please give us a quick call – every appointment counts and helps someone else get seen sooner! 💛 - Cancellations & Repeat Visits
📅 366 cancellations
👥 518 patients seen more than once
💭 Sadly, 6 patients missed multiple appointments. Let’s work together to reduce missed slots – it really makes a difference! 🙏 - Referrals
We sent around 89 referrals to ensure our patients got the specialist care they needed. 💌 - Admin & Non-NHS Requests
Our team also processed 27 non-NHS reports and handled plenty of admin – from emails and letters to online forms and record requests. 💻✉️A Big Thank You!
We’re proud to care for our Knowsley community and always looking for ways to make your experience better.
If you can’t attend your appointment, just give us a quick ring with enough time – it helps us help others! 🌈#KnowsleyMedicalCentre #PatientUpdate #CommunityCare #WeCare #HealthcareInNumbers #TeamKnowsley
