DNA’S – 85 DNA’S AT KNOWSLEY MEDICAL CENTRE IN SEPTEMBER!

1. When patients fail to show up for their appointments, it can have a significant impact on a general practice.

2. It can lead to wasted time and resources, as well as disruptions in the schedule for other patients and staff.

3. Additionally, missed appointments can result in decreased revenue for the practice and hinder the ability to provide timely care to those in need.

Here at Knowsley have a Did not Attend policy that states if you have 3 DNA letters in 12 months we then begin the removal process.
Letters sent to patients are only valid for 12 months. These letters are to be saved in each patient’s electronic health record.

By reducing the number of DNAs, the organisation will:
• Enhance the efficiency of clinical sessions
• Reduce costs
• Increase productivity
• Offer a more effective service to patients
• Enable more effective booking of slots